Privacy Policy
Last Updated: May 17, 2026
Frog-Apps LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our software products, or engage our consulting services.
1. Information We Collect
1.1 Information You Provide to Us
We collect information that you voluntarily provide when you:
- Purchase our software products
- Request consulting services
- Contact us for support
- Subscribe to our newsletters or updates
- Create an account on our e-commerce storefront
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Payment information (processed securely through Stripe)
- Account credentials (username and password)
- Communication preferences
- Any other information you choose to provide
1.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Referral source
- Pages visited and time spent on pages
- Device identifiers
1.3 Desktop Software Data Collection
Our desktop applications (including Trading Strategy Tracker) are designed with privacy in mind:
- Local Storage: All your data is stored locally on your device and is never transmitted to our servers unless you explicitly choose to sync or backup data.
- No Analytics by Default: We do not collect usage analytics or telemetry data from our desktop applications without your explicit consent.
- License Validation: License key validation may require one-time internet connectivity to verify your purchase.
- Update Checks: Our software may check for updates periodically, transmitting only version information.
2. How We Use Your Information
We use the information we collect to:
- Process transactions and deliver products or services
- Provide customer support and respond to your inquiries
- Send you product updates, security alerts, and administrative messages
- Improve our products and services
- Detect and prevent fraud or unauthorized access
- Comply with legal obligations
- Send marketing communications (with your consent, where required)
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Service Providers: We work with third-party service providers who perform services on our behalf, such as payment processing (Stripe), email delivery, and hosting services. These providers are contractually obligated to protect your information.
- Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
- With Your Consent: We may share your information with third parties when you give us explicit permission to do so.
4. Third-Party Services
4.1 Payment Processing
We use Stripe to process payments. Stripe's privacy policy is available at https://stripe.com/privacy. We do not store complete credit card information on our servers.
4.2 Azure Services
Our website and e-commerce platform are hosted on Microsoft Azure. Microsoft's privacy policy is available at https://privacy.microsoft.com/privacystatement.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS
- Encryption of sensitive data at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Secure development practices
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in our emails.
- Data Portability: You can request a copy of your data in a structured, machine-readable format.
To exercise these rights, please contact us at support@frog-apps.com.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Frog-Apps LLC is based in the United States. If you are accessing our services from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.
10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal information we collect, use, disclose, and sell
- Request deletion of your personal information
- Opt out of the sale of personal information (note: we do not sell personal information)
- Non-discrimination for exercising your privacy rights
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
